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Legal terms, payment security and account protection

When you open an account with us, your deposits, withdrawals and account data are protected under clear terms we've built for Indonesia.

Account protection verifiedPayment encryption standardClear dispute processData retention policy
igcplay login Legal terms, payment security and account protection
GET LEGAL HELP

Dispute and account support channels

Team online

Live Chat Support

Reach our legal support team via live chat inside your account lobby. Available during our operating hours; we respond to account disputes, payment reversals and term clarifications within one business day.

Email Support

Submit account disputes, data requests or legal inquiries to our support inbox. We acknowledge receipt within 24 hours and provide a full response within 5 business days for most dispute types.

Account Settings

View your account terms, transaction history and legal notices directly in Settings > Legal & Privacy. Download past statements and dispute records anytime; changes to account status are logged and timestamped.

DATA AND SECURITY INSIDE

How we protect your account and information

Payment Data Encryption

All deposits and withdrawals through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your card or bank details are never stored on our servers; payment processors handle verification and clearing independently.

Identity Verification

At withdrawal, we verify your identity using government ID and payment method matching. This step prevents unauthorized account access and ensures funds reach the correct account holder within the same payment network.

Transaction Logging

Every deposit, wager and withdrawal is timestamped and recorded in your account history. You can download full transaction reports from Account > History; this record is used for dispute resolution and audit trails.

Cookie and Session Policy

Your login session is secured with session tokens that expire after 30 minutes of inactivity. Cookies store only your session ID and language preference; no personal data is stored in browser cookies.

Data Retention

We retain your account data for 7 years after closure to meet compliance standards. Financial records, identity verification documents and dispute logs are kept secure and accessed only for legal or regulatory requests.

Change Request Process

To update, correct or request deletion of your personal data, open a support ticket in Account > Legal & Privacy. We respond within 10 business days with confirmation; changes are reflected across your account and payment history.

Frequently asked questions about our legal terms

Start a dispute ticket in Account > Disputes with details of the transaction date, amount and reason. We investigate within 24 hours, checking payment processor logs and your account history. Most disputes are resolved within 3 business days; we issue reversals or corrections directly to your wallet or original payment method.

Withdrawals to DANA, OVO, GoPay and QRIS are verified within 1 business hour, then transferred immediately. You should see funds in your wallet within 5 minutes of approval. Bank transfers may take 1–2 hours depending on your bank's processing time.

We store your account name, email, phone, payment details (hashed), deposit and withdrawal history, play records, and identity documents. This data is kept for 7 years after account closure to comply with anti-money-laundering regulations. You can request a full data export anytime via Account > Legal & Privacy.

Yes. Open Account > Settings > Close Account and confirm your request. Your account is deactivated immediately; personal data is anonymized within 30 days except for transaction records required by law. You cannot reopen the same account after closure.

Your login is protected by username and password. You can enable two-factor authentication (SMS or email) in Account > Security. Sessions expire after 30 minutes of inactivity. If you suspect unauthorized access, contact support immediately; we review login history and can reset your credentials.

No, we do not sell or share your personal data. Payment processors (DANA, OVO, GoPay, QRIS operators) receive only the minimum required for transactions. Regulatory bodies may request data where local law permits; we comply and notify you of such requests when legally allowed.

Your account is for personal, single-user play in supported regions where local law permits. Prohibited conduct includes bonus abuse, collusion, multiple accounts, and using automated tools. Violations may result in account suspension and forfeiture of funds. Full conduct terms are in Account > Terms & Conditions.